Contact AI Cyber Shield
One address for everything — the subject line routes it to the right handling:
contact@ai-cyber-shield.comSupport & general questions
Questions about a scan result, a finding you disagree with, your account, billing, or anything else about the product. Include the scanned domain and, if you have it, the scan date — it lets us pull the exact report you are looking at.
Privacy & data rights
Access, correction, deletion, restriction or portability of your personal data — under the Israeli Privacy Protection Law (including Amendment 13) and the GDPR. We respond within 30 days. Send the request from the email address on your account so we can verify it is really you.
Cancel a subscription
Cancel any paid plan by email at any time; include your account email. PayPal subscribers can also cancel directly from their PayPal account. A cancellation within 14 days of purchase is a statutory cooling-off cancellation under Israeli consumer law — see the refund policy for the exact terms.
Responsible security disclosure
Found a vulnerability in AI Cyber Shield itself? We want to hear about it. Report it privately by email before any public disclosure and include steps to reproduce. We will acknowledge the report, keep you updated on the fix, and never take legal action against good-faith research that stays within the scope of your own account.
Accessibility
Hit an accessibility barrier anywhere on the site? Tell us the page and what blocked you (screen reader, keyboard, contrast). We target WCAG 2.1 AA and Israeli Standard IS 5568, and we fix reported barriers as quickly as possible.
We answer most messages within a few business days; statutory data-rights requests within 30 days at most. AI Cyber Shield operates from Israel.